Administrative Reform

eJournal Program Magister Ilmu Administrasi Negara

ANALISIS FAKTOR-FAKTOR YANG BERPENGARUH TERHADAP KUALITAS LAYANAN PADA BAGIAN KEMAHASISWAAN FAKULTAS KEGURUAN DAN ILMU PENDIDIKAN UNIVERSITAS MULAWARMAN SAMARINDA (Muhammad Yamin)

Submitted by: Yamin, Muhammad
On: Feb 28, 2018 @ 6:28 AM
IP: 36.82.206.94

  • Judul artikel eJournal: ANALISIS FAKTOR-FAKTOR YANG BERPENGARUH TERHADAP KUALITAS LAYANAN PADA BAGIAN KEMAHASISWAAN FAKULTAS KEGURUAN DAN ILMU PENDIDIKAN UNIVERSITAS MULAWARMAN SAMARINDA
  • Pengarang (nama mhs): Muhammad Yamin
  • Abstrak (max. 1600 huruf atau 250 kata): The problems formulated in this paper is whether the organizational structure, aprature ability, system and service procedures significantly affect the improvement of service quality in the Student Affairs Department of Teacher Training and Education Faculty Mulawarman University of Samarinda either partially or simultaneously and which have a dominant influence on service quality at Division of Student Affairs Faculty of Teacher Training and Education Mulawarman University of Samarinda. This type of research is quantitative research. Data collection in this study using questionnaire or questionnaire. While the analysis tool used is multiple linear regression. The result of this research shows that the result of the calculation is R = 0,521, this figure shows the effect of the variable of organizational structure, the ability of apparatus, system and service procedure have a significant effect to the improvement of service quality in Student Affairs Department of Teacher Training and Education Faculty of Mulawarman University of Samarinda. This is confirmed by the value of R Square (R2) of 0.271, which means the quality of service (Y) is explained by organizational structure variables, the ability of apparatus, system and service procedures of 27.1% and sisahnya 72.9% influenced by other variables not raised in this research
  • Kata kunci (max. 80 huruf atau 10 kata): Service quality
  • NIM: 1402016168
  • Angkatan (tahun masuk, mis. 2009): 2014
  • Program: Magister Ilmu Administrasi Negara
  • Sumber tulisan: Tesis
  • Pembimbing: Prof. Dr. Hj. Nur Fitriyah, M.Si dan Prof. Dr. Adri Patton, M.Si
  • Nama eJournal: eJournal Administrative Reform
  • Volume: 5
  • Nomor: 4
  • Tahun: 2017
  • File artikel eJournal (format .doc, max. 2 Mb): eJournal Administrative Reform Muhammad Yamin (02-28-18-06-28-57).doc (119 kB)
  • File artikel eJournal (format .PDF, max. 5 Mb): eJournal Administrative Reform Muhammad Yamin (02-28-18-06-28-57).pdf (461 kB)