Administrative Reform

eJournal Program Magister Ilmu Administrasi Negara

HUBUNGAN PELAYANAN UPTD LABORATORIUM KESEHATAN HEWAN DAN KESEHATAN MASYARAKAT VETERINER DINAS PETERNAKAN PROVINSI KALIMANTAN TIMUR DENGAN KEPUASAN PELANGGAN (Dahlia Amac)

Submitted by: Amac, Dahlia
On: Aug 27, 2018 @ 3:47 AM
IP: 36.83.60.111

  • Judul artikel eJournal: HUBUNGAN PELAYANAN UPTD LABORATORIUM KESEHATAN HEWAN DAN KESEHATAN MASYARAKAT VETERINER DINAS PETERNAKAN PROVINSI KALIMANTAN TIMUR DENGAN KEPUASAN PELANGGAN
  • Pengarang (nama mhs): Dahlia Amac
  • Abstrak (max. 1600 huruf atau 250 kata): This study aims to determine whether there is a relationship between the services of the UPTD Animal Health Laboratory and Veterinary Public Health of the Livestock Service Office of the Province of East Kalimantan with customer satisfaction. The research carried out included the type of descriptive research with a quantitative approach. The method used in this research is survey method. The results showed that there is a strong relationship between the UPTD service of the Animal Health Laboratory and Veterinary Community Health with customer satisfaction.
  • Kata kunci (max. 80 huruf atau 10 kata): service quality, customer satisfaction
  • NIM: 1402016055
  • Angkatan (tahun masuk, mis. 2009): 2014
  • Program: Magister Ilmu Administrasi Negara
  • Sumber tulisan: Tesis
  • Pembimbing: Prof. Dr. Hj. Hartutiningsih, MS. dan Prof. Dr. Hj. Aji Ratna Kusuma, M.Si
  • Nama eJournal: eJournal Administrative Reform
  • Volume: 6
  • Nomor: 3
  • Tahun: 2018
  • File artikel eJournal (format .doc, max. 2 Mb): 3 eJournal Administrative Reform Dahlia 313-326 (08-27-18-03-47-37).doc (461 kB)
  • File artikel eJournal (format .PDF, max. 5 Mb): 3 eJournal Administrative Reform Dahlia 313-326 (08-27-18-03-47-37).pdf (411 kB)