Administrative Reform

eJournal Program Magister Ilmu Administrasi Negara

IMPLEMENTASI KEPUTUSAN DIREKTUR JENDERAL PAJAK NOMOR KEP-378/PJ/2013 TENTANG PENETAPAN STANDAR PELAYANAN PADA KANTOR PELAYANAN PAJAK (KPP) PRATAMA TENGGARONG (Windy Imelda)

Submitted by: Imelda, Windy
On: Feb 14, 2019 @ 5:56 AM
IP: 125.160.45.50

  • Judul artikel eJournal: IMPLEMENTASI KEPUTUSAN DIREKTUR JENDERAL PAJAK NOMOR KEP-378/PJ/2013 TENTANG PENETAPAN STANDAR PELAYANAN PADA KANTOR PELAYANAN PAJAK (KPP) PRATAMA TENGGARONG
  • Pengarang (nama mhs): Windy Imelda
  • Abstrak (max. 1600 huruf atau 250 kata): The purpose of this study was to identify and analyze the implementation of the decision No. KEP-378/PJ/2013 on the Determination Service Standards on Tax Office (KPP) Pratama Tenggarong, and supporting and inhibiting factors. Type a descriptive qualitative research. Data were analyzed using an interactive model. The results of research Communication: Improving the services of KPP Pratama Tenggarong’s by using a communication system makes it easy for people to access services for taxpayers. Resources: KPP Pratama Tenggarong’s has high competence in service to taxpayers and plays an important role in efforts to improve the quality of human resources. Bureaucratic Structure: KPP Pratama Tenggarong’s has prepared online services both for filling out SPTs and submitting complaints to taxpayers. Attitude/Disposition: KPP Pratama Tenggarong’s in implementing public service programs has been running above the corridor of Minimum Service Standards (SPM) so that it can be said to be good.
  • Kata kunci (max. 80 huruf atau 10 kata): Implementation, Public Service Standard, Tax.
  • NIM: 1402016121
  • Angkatan (tahun masuk, mis. 2009): 2014
  • Program: Magister Ilmu Administrasi Negara
  • Sumber tulisan: Tesis
  • Pembimbing: Prof. Dr. H. Masjaya, M.Si dan Dr. Enos Paselle, M.AP
  • Nama eJournal: eJournal Administrative Reform
  • Volume: 6
  • Nomor: 4
  • Tahun: 2018
  • File artikel eJournal (format .doc, max. 2 Mb): 9. eJournal Administrative Reform Windy Imelda 494-505 (02-14-19-05-56-54).doc (94 kB)
  • File artikel eJournal (format .PDF, max. 5 Mb): 9. eJournal Administrative Reform Windy Imelda 494-505 (02-14-19-05-56-54).pdf (386 kB)