Administrative Reform

eJournal Program Magister Ilmu Administrasi Negara

KUALITAS PELAYANAN PASCA PERUBAHAN STATUS KAMPUNG MENJADI KELURAHAN DI KELURAHAN SIMPANG RAYA KECAMATAN BARONG TONGKOK KABUPATEN KUTAI BARAT (Franky Yonathan ZH)

Submitted by: Yonathan ZH, Franky
On: Mar 8, 2019 @ 2:40 AM
IP: 180.252.179.141

  • Judul artikel eJournal: KUALITAS PELAYANAN PASCA PERUBAHAN STATUS KAMPUNG MENJADI KELURAHAN DI KELURAHAN SIMPANG RAYA KECAMATAN BARONG TONGKOK KABUPATEN KUTAI BARAT
  • Pengarang (nama mhs): Franky Yonathan ZH
  • Abstrak (max. 1600 huruf atau 250 kata): The purpose of this study is to describe and analyze the quality of service after the village status change in the Simpang Raya Village, Barong Tongkok District, Kutai Barat Regency. This type of research is descriptive with qualitative approach. Drawing conclusions based on the data were processed using data analysis interactive model. Based on the research results, there has been a public service quality improvement after the change of status of the village into a village in the village of Simpang Raya. It is based on some indications that the service has been performed in accordance with the principles of service include: professionalism, effectiveness, effectiveness, simplicity, timeliness of service, efficiency, responsiveness, adaptive in service.
  • Kata kunci (max. 80 huruf atau 10 kata): Service Quality, Village Status Changes
  • NIM: 1302016122
  • Angkatan (tahun masuk, mis. 2009): 2013
  • Program: Magister Ilmu Administrasi Negara
  • Sumber tulisan: Tesis
  • Pembimbing: Dr. Heryono Susilo Utomo, M.Si dan Dr. Bambang Irawan, M.Si
  • Nama eJournal: eJournal Administrative Reform
  • Volume: 7
  • Nomor: 1
  • Tahun: 2019
  • File artikel eJournal (format .doc, max. 2 Mb): 3. eJournal Administrative Reform Franky 27-35 (03-08-19-02-40-10).doc (76 kB)
  • File artikel eJournal (format .PDF, max. 5 Mb): 3. eJournal Administrative Reform Franky 27-35 (03-08-19-02-40-10).pdf (199 kB)