Administrative Reform

eJournal Program Magister Ilmu Administrasi Negara

PENGARUH KUALITAS PELAYANAN KUNJUNGAN PADA TAHANAN DAN WARGA BINAAN PEMASYARAKATAN TERHADAP KEPUASAN PENGUNJUNG DI RUMAH TAHANAN NEGARA (RUTAN) KELAS II A SAMARINDA (Yogi Satria Nugraha)

Submitted by: Satria Nugraha, Yogi
On: May 20, 2019 @ 5:00 AM
IP: 180.248.122.31

  • Judul artikel eJournal: PENGARUH KUALITAS PELAYANAN KUNJUNGAN PADA TAHANAN DAN WARGA BINAAN PEMASYARAKATAN TERHADAP KEPUASAN PENGUNJUNG DI RUMAH TAHANAN NEGARA (RUTAN) KELAS II A SAMARINDA
  • Pengarang (nama mhs): Yogi Satria Nugraha
  • Abstrak (max. 1600 huruf atau 250 kata): This study aims to describe and analyze the magnitude of the effect of service quality visits on prisoners and inmates (WBP) on visitor satisfaction in Detention House Class II A Samarinda This study uses a quantitative approach with survey research methods, the data sources used are primary and secondary data sources, the sample used is 71 people, the method of data collection uses interview techniques, observation and questionnaires. Data analysis techniques using simple linear regression analysis, followed by testing the coefficient of determination (R2), and finally testing the hypothesis with the t test. From the results of simple linear regression it is known that there is a positive influence on the quality of visiting services for prisoners and inmates on visitor satisfaction.
  • Kata kunci (max. 80 huruf atau 10 kata): quality of service visits, visitor satisfaction.
  • NIM: 1702016001
  • Angkatan (tahun masuk, mis. 2009): 2017
  • Program: Magister Ilmu Administrasi Negara
  • Sumber tulisan: Tesis
  • Pembimbing: Dr. H. Abdullah Karim, MS dan Dr. Santi Rande, M.Si
  • Nama eJournal: eJournal Administrative Reform
  • Volume: 7
  • Nomor: 2
  • Tahun: 2019
  • File artikel eJournal (format .doc, max. 2 Mb): 3. eJournal Administrative Reform Yogi 135-144 (05-20-19-05-00-13).doc (104 kB)
  • File artikel eJournal (format .PDF, max. 5 Mb): 3. eJournal Administrative Reform Yogi 135-144 (05-20-19-05-00-13).pdf (478 kB)