Administrative Reform

eJournal Program Magister Ilmu Administrasi Negara

ANALISIS KEPUASAN LAYANAN PERPUSTAKAAN ON-SITE PADA DINAS PERPUSTAKAAN DAN KEARSIPAN DAERAH PROVINSI KALIMANTAN TIMUR (Indriati)

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On: Jul 17, 2019 @ 7:51 AM
IP: 180.248.121.121

  • Judul artikel eJournal: ANALISIS KEPUASAN LAYANAN PERPUSTAKAAN ON-SITE PADA DINAS PERPUSTAKAAN DAN KEARSIPAN DAERAH PROVINSI KALIMANTAN TIMUR
  • Pengarang (nama mhs): Indriati
  • Abstrak (max. 1600 huruf atau 250 kata): This study aims to describe and analyze satisfaction of on-site library services at the Regional Library and Archives Service Office of East Kalimantan Province. The method of this research is descriptive research with a qualitative approach. The technique of determining informants in this study used purposive sampling and snowball sampling techniques so that there were key informants and supporting informants. Data collection is done by observation, interview, and documentation techniques. Data analysis in this study uses three components consisting of data reduction, data presentation, and conclusion drawing.The results of this study indicate that the Regional Library and Archives Office of East Kalimantan Province has implemented the dimensions of Tangible, Realiability, Responsiveness, Assurance, Emphaty. By applying the 5 dimensions of the quality of public services, the satisfaction of users of library services at the Regional Library and Archives Office of East Kalimantan Province has been fulfilled.
  • Kata kunci (max. 80 huruf atau 10 kata): Library, Service, Satisfaction
  • NIM: 1702016048
  • Angkatan (tahun masuk, mis. 2009): 2017
  • Program: Magister Ilmu Administrasi Negara
  • Sumber tulisan: Tesis
  • Pembimbing: Prof. Dr. H. Sutadji, MS dan Dr. Santi Rande, M.Si
  • Nama eJournal: eJournal Administrative Reform
  • Volume: 7
  • Nomor: 3
  • Tahun: 2019
  • File artikel eJournal (format .doc, max. 2 Mb): 12. eJournal Administrative Reform Indriati 377-392 (07-17-19-07-51-36).doc (104 kB)
  • File artikel eJournal (format .PDF, max. 5 Mb): 12. eJournal Administrative Reform Indriati 377-392 (07-17-19-07-51-36).pdf (228 kB)